Customer Service

Shipping & Delivery
Items are shipped within 2 business days of receipt of order. Unless specified otherwise, we'll use US Postal Service. Most items are sent 1st class, but books go Media or Library rate, which is a little slower.
Privacy & Security
Magento is a secure No charges are automatically made. All charges are entered by us using secure data provided to us by Magento and then routed through the Square credt card system.
Returns & Replacements
We're glad to provide refunds to customers who have problems with our products. In some cases, you can describe the problem and a replacement will be sent to you. In other cases, we may ask that the item be returned to us for exchange. If that happens, we'll also refund the postage you spent to return the item.
RAF's estore should be open 24/7 but our server occasionally shuts things down for maintenance that most often occurs on Saturday mornings and doesn't last more than an hour or two. Please let us know if you encounter extended difficulties with placing orders. You can call the proprietors at home: 252.749.7974.
Payment, Pricing & Promotions
Payment is secured via your credit card before your order is shipped.
Viewing Orders
You should be able to view your orders before finalzing the order. Please let us now of any difficulties you encounter.
Updating Account Information
Please be sure to save all updated account information. We do not share any contact information with other soures.